cramped rooms, rude staff

the location is unbeatable and the hotel is beautifully decorated.

the room was very small with no chair or place for baggage. staff at the bar were dismissive and unhelpful.

Comfortable. Desk staff very courteous.

Location of bar at entrance of hotel.. Had to make way through noisy revelers in order to check-in. Bed was advertised as a queen bed...was actually a full.

Top-notch service, I appreciated healthy food.

I was traveling to Santa Fe for one night. The staff was good and impeccable. Had an exceptional and wonderful room with large chips which were poorly repaired and a queen size bed and a coffee maker or an icebucket, and I couldn't ask for more. It had very central location close to The Lensic.

Quiet place with helpful staff and rooms with soft carpets. Found our top spot to stay here! 🌟

A lot of history. The hotel has character.

I would like to have coffee available earlier in the morning.

The room with window open. I was pleased with attentive service.

This place provides cozy rooms with breakfast or lunch included, and the staff is incredibly professional and attentive, with exceptional service and delicious food.

The location is perfect. The food was excellent. The service was very good. The room deccorations were lovely. The bed was over-the-top.

Room too small for the price. Didn't like the step-up bathroom. Regarding the sink area, there was no room. This room would be good only for a businessman traveling alone.

Upon arrival, we were very impressed with the design of the hotel. It is really very attractive and minimal without being cold.

The hotel staff was completely useless! There was no concierge and the front desk was very reluctant to help us with things such as reservations and local information. The phone in our room didn't work and my husband and I both have international phones and try to avoid using them to make local and domestic calls in order to keep expenses down. In the café, the coffee was bad, there were no options for people with dietary limitations (no soy milk, for example) and the service was lacking. (We ended up just going out for Starbucks next door each day.) The rooms are cute but poorly organized. There was a lovely wardrobe in the room, but it was used for the tv and the safe leaving no available shelves nor a place to hang even one shirt or dress. For a hotel in this price range (and with so much local competition!), the services and amenities should be improved. We hope this happens, because the location and style are top notch.

Stunning location close to the central square, shops, and food. Top-class and attentive staff providing friendly service. Extremely pleasant room with climate control and a comfortable bed.

Excellent hotel and I'm sure anyone staying would have a wonderful holiday. Staff were very friendly and helpful.

The staff here were really friendly and approachable, and the location was just perfect right on the square! 🌟

The bed, it was so comfortable. Also they were nice enough to deliver us a frig when we asked about keeping some food from dinner.

The location is fantastic, just 700 feet from a public square. We were conveniently close to the central square, restaurants, shopping, art galleries, and the historic old city center. The room was exceptional and wonderful. The staff was good.

Kerrie was at the desk when we checked in. She was so wonderful to us, making us feel welcome and taken care of beautifully. She is such an asset for you. The bed was the most comfortable we have slept in ever! We will stay at the St Francis every time we come to Santa Fe.